In this week’s episode of Hotel Moment, Jeff Wielgopolan, Service Director of Meadwood Napa Valley & The Napa Valley Reserve, joins Revinate CMO Karen Stephens to share a guiding philosophy that ensures your hotel stands the test of time: To enjoy a luxury experience, all guests should have to do is show up and pay.
In this week’s episode of Hotel Moment, Sims Foster, co-founder of Foster Supply Hospitality, joins Revinate CMO Karen Stephens for a lesson on brand building and why hoteliers should see their rooms as more than “just four walls.” Sims also shows how one hotelier can do so much good in the local community — serving guests as well as those in need.
In this episode of The Conscious Hospitality Podcast, host David Arraya sits down with David Lund, widely known as The Hotel Financial Coach, for a transformative conversation about the evolving role of financial leadership in the hospitality industry.
In this sponsored episode, Christine Lising, Director of the Solutions Engineering Team at Shiji, shares practical insights on leveraging technology to enhance food and beverage operations in the hospitality industry.
In this AI-augmented discussion, Terence Ronson uses the concept of a "long finish," commonly associated with wine and food, as an analogy for the overall customer experience. Ronson argues that harmful end-of-experience elements, like complex hotel checkouts, can overshadow previously positive aspects of a customer journey.
In the hotel business if you want to get ahead you better be ready to move. It’s the way in which you can multiply your opportunities and increase your chance for greater personal prosperity. That’s the way it was explained to me many years ago and it has certainly been my experience. On the flip side, moving is not easy and it can take its toll on you and the people in your relationships.
In this week’s episode of the Hotel Moment podcast, Agnelo Fernandes, CEO of Cote Hospitality, joins Revinate CMO Karen Stephens with a workplace philosophy that encourages hoteliers to identify which aspects of their business foster efficiency and which hold their business back.
In this week’s episode of the Hotel Moment podcast, Kurt Bjorkman, Chief Operating Officer at The Ranch at Laguna Beach, joins Revinate CMO Karen Stephens to challenge hoteliers to do a double-take when it comes to assessing the value of their hotel amenities.
In this week’s episode of the Hotel Moment podcast, Casper Overbeek, Chief Product Officer at citizenM, joins Revinate CMO Karen Stephens, detailing a seemingly obvious approach to guest loyalty for hotels looking to capitalize on brand affinity — a subscription model. Successful subscription models exist outside of the hospitality industry and drive revenue for brands that customers are willing to pay to use, and Casper explains why this works for hotels too, especially at citizenM.
In this week’s episode of the Hotel Moment podcast, Hans Meyer, Co-Founder & Managing Director at Zoku, joins Karen Stephens, with an enlightening perspective that counters the traditional setup for hotel accommodations — a hybrid model — combining office spaces and hotel rooms for a multi-functional guest experience. Hans also shares why hotels can go beyond a “heads in beds” approach to solve the loneliness that guests feel when they’re disconnected from their community. The solution involves elevating the food and beverage element of the guest experience to not only bring guests together, but drive ancillary revenue.
CFO to CEO: What happens if we invest in developing people and they leave? CEO: What happens if we don't and they stay?
In this week’s episode of the Hotel Moment podcast, John Burns, President of Hospitality Technology Consulting, joins Karen Stephens, Revinate CMO, to offer a solution to the age-old problem of, quite simply, knowing who your guests are. More specifically, John emphasizes the need to move from “anonymous to appreciated” when it comes to recognizing your repeat guests and providing them with the value that a loyal guest would expect and deserve. John explains how hoteliers can solve the guest anonymity problem with data-driven insights from AI that allow for unique personalization at every interaction.
To get your department managers to play ball with their numbers in your hotel, you need a system they can follow, a sort of roadmap they can use to stay on track every month. Teach them this, and you will have an engaged team that buys into playing their financial part. It's not magic, but the results are MAGICAL if applied consistently.
In this episode we tackle the major challenges that are reshaping the industry with expert insights from Camilla Woods, Head of Services at Hospitality Action, and Esmat Faiz, Associate Solicitor at Irwin Mitchell.
In this episode, we look at where there is potential to drive more revenue in hospitality and accommodation businesses when the ADR has been maximised, other than occupancy - how can hotels increase spend per guest? Speaking to Scot Turner, Director at Auden Hospitality,we look at F&B, exploring where profit margins have seeped to an all-time low - and how businesses can improve opportunities. Scott explains the importance of looking at authenticity and sustainability, the role of technology and the evolving demand for healthy eating.
We’re excited to announce that season 2 of the HSMAI Europe Podcast: Tomorrow Starts Now is now live! 🎙️ Our first episode, titled “Sustainable Hospitality: Achieving Net Positive Practices” features an in-depth conversation with Glenn Mandziuk, CEO at World Sustainable Hospitality Alliance, interviewed by our HSMAI Europe Podcast host – Gemma Greenwood.
Welcome to the "exciting" world of hotel accounting policy manuals and internal control reviews. Having a set of "rules for the road" is an essential tool that any hotel needs to be successful. Join us and explore what you need to know to get cracking!
What's really in store for the hospitality sector in 2025? In this live episode of Travel Market Life, recorded at the Rembrandt Hotel, we tackle the industry's biggest challenges and forecast what's next. Joined by industry experts Jane Pendlebury from HOSPA, Catt McLeod from the Elegant Hotel Collection, and JonnySiberry from Sarova Hotels, we dig into the forces shaping hotel performance right now. From the impact of weather patterns to the power of data-driven decisions, we explore how the industry is adapting to an ever-evolving landscape.
We’re kicking off Season 6 in the vibrant streets of London, where Jonathan Worsley, Chairman & CEO of The Bench, met with Fritz to explore the past, the present and the future of hospitality and its exciting global development. With FHS World in Dubai just around the corner, Jonathan shared his insights on the Middle East’s remarkable transformation over the past two decades and highlighted various success factors for the sector, including the vital role of women. Guess what: Nothing works without…? Women, correct! 😉
In this week’s episode of the Hotel Moment podcast, Robbert Manussen, Area General Manager Taiwan at IHG Hotels & Resorts, joins Karen Stephens, Revinate CMO, to share how he’s used technology to connect cultures and help hoteliers across three continents stay relevant in their respective markets. Robbert explains that facilitating a cohesive guest experience is like building bridges between guests and hotel teams, and it all starts with investing in the right technology that staff can train on.