Central & South America - Latest

This stage of AI evolution is not just predictable, it was inevitable as it addresses the very natural consumer expectation to be able to complete the transaction within the same app without having to click out. UCP in itself is not the biggest disruptor (AI search is).

Google's Universal Commerce Protocol (UCP) absolutely could pave the way for a meaningful shift in hotel distribution in the next 24-36 months. Its impact will depend heavily on both technological readiness and traveler adoption.

There's a significant gap between what's technically possible and what consumers will actually adopt, especially for high-involvement decisions like hotel bookings. For commodity purchases (cables, everyday items), delegating the entire process to an AI agent makes sense, but hotel bookings for holidays is a different story.

In the Middle East, balancing cultural intelligence with strong local identity is not theoretical—it is an everyday operational reality. Our hotels welcome guests from Europe, Asia, the Americas, and the region itself, often under the same roof and at the same moment.

Cultural intelligence and local identity are not competing ideals, they are two expressions of the same promise of hospitality. The balance lies in protecting the essence of place while refining how service is expressed. Cultural intelligence begins with listening.

One of the brand traits that sets Four Seasons apart is the adaptation and embracing of local culture. This will be particularly reflected here in Saudi Arabia where the Kingdom is rooted in deep traditions with incredible heritage while at the same time being the pace-setter in many aspects of modern life.

Regeneration in hospitality requires more than efficiency improvements; it demands a shift from extractive models toward reciprocal relationships with place. Through the VIRTU Resort & Residences model, developed in partnership with the World Indigenous Business Network (WIBN), hotels are conceived as living systems participants rather than resource consumers.

At Sunlife, regeneration is not framed as an extension of sustainability but as a shift in how value is created. As stated in our 2025 Sustainability Report, hospitality has the power to regenerate, not just to delight… it is the strategy that shapes every decision, every investment, and every guest experience.

A case study I recently prepared can serve as a possible blueprint for hotels seeking to integrate circularity, community partnership, and ecological restoration into their core business model. Garden Hotels & Resorts transformed its operations in Mallorca through a circular partnership with local farmers.

This really resonated with me. People aren't leaving social media; they're moving where they think and decide. The public feed is noise; the real influence now happens inside private conversations. In hospitality, that's seismic: guests no longer "discover" hotels, they ask chatbots where to stay and trust the answer.

Chatbots are not replacing social media, but they are taking over the part that matters most. Social networks are still where people watch, scroll, and perform. Chatbots are where people think, decide, and ask questions they would not ask in public.

It will turn into "anti-social media marketing", where introverts go down the spiral of never-ending conversations with their AI bff, bombarded by paid ads to reinforce the downfall.