Malcolm Hotel GM Andrew Shepherd shares how reading body language in the first 10 seconds, leveraging guest data, and investing in 154 staff housing units drives exceptional guest experiences.
Preferred Travel Group CEO Lindsey Ueberroth joins Revinate's Hotel Moment podcast to discuss why authentic, personality-driven independent hotels are outcompeting branded chains.
Dream Inn Santa Cruz's Director of Sales and Marketing shares how human-led reservations, pre-arrival outreach, and storytelling convert OTA visitors into direct bookers and build multi-generational guest loyalty.
Urban Cowboy founders Lyon Porter and Jersey Banks discuss their 12-year journey across multiple locations, zero marketing spend, and plans for larger properties including a beach location and branded residences.
Chip Conley joins the Not Done podcast finale to discuss founding Joie de Vivre, his role as Airbnb's Modern Elder, a never-before-told Marriott-Airbnb partnership attempt, and lessons from two near-death experiences.
A recap of Revinate's NAVIGATE 2026 conference in Phoenix, covering AI adoption strategies, the importance of clean guest data, and new product developments including automated call scoring.
Adam Mogelonsky discusses strategies for hotels to capture FIFA World Cup demand while building long-term direct booking systems that extend beyond the event.
Jim Butler Discusses Pricing Transparency Laws on Hotel News Now PodcastEffective July 1, California implemented two new laws aimed at increasing transparency in advertised hotel room rates by addressing hidden or “junk” fees. These laws require mandatory fees, such as resort fees, to be included in the initial advertised price, fostering a more transparent and competitive market.
In a remarkable episode of our podcast series, we dive deep into the heart of boutique hospitality through the eyes of Nathalie Jordi. Her journey is not one of a linear path but a mosaic of experiences, transitioning from the world of ice pops to spearheading the boutique hotel movement in New Orleans. It's a story that intertwines the creation of the Hotel Peter and Paul with the broader narrative of hotel development challenges, the essence of local partnerships, and the evolving paradigm of sustainable tourism in the soulful city of New Orleans.
Alan Fuerstman, Founder and CEO of Montage International, discusses economic challenges for the luxury travel industry. Hosts: Carol Massar and Tim Stenovec. Producer: Paul Brennan.