Rosewood Villa Magna MD Friedrich von Schönburg shares how AI, messaging, and local culture can free staff to focus on the human connections that define luxury service.
Charlotte Weatherall, GM of Corinthia London since July 2025, shares lessons from her first year, including the TMT programme giving staff up to £200 to create spontaneous guest moments.
Generator CEO Xavier Mufraggi outlines plans to double the brand's 15-property European footprint to 30-40 properties by 2031, targeting city-focused young travelers with design-led, affordable hospitality backed by Brookfield.
Hotel Manager Marsela Loulai, who rose from waitress to hotel manager, argues the industry must engage colleges to reframe hospitality as a genuine career, not a stopgap job.
SuperCity Aparthotels MD Philip Houghton discusses the brand's move to Oracle Opera Cloud PMS to support UK expansion, alongside Oracle's David Hayward on digital transformation for independent hotels.
Champneys Eastwell Manor GM James McComas shares candid insights on managing a Grade II listed estate in Kent, from sourcing traditional craftsmen to staffing a specialist spa and scaling for large events.
A London roundtable podcast featuring Jo Morgan of Meliora Consultancy covers British guest expectations, the staycation boom, and balancing operational growth with team wellbeing.
A podcast episode covering countryside resort strategy, including event management, AI-driven guest messaging, upselling best practices, and spa revenue capture for UK country house hotels.
A roundtable podcast covering staff wellbeing, career development, and regional collaboration in Kent hospitality, featuring voices from Champneys Eastwell Manor, HOSPA, and Hospitality Action.
Kings Court Hotel owner Harpreet Singh shares how he revived a struggling UK property by prioritising operational basics, a full team overhaul, and repositioning the hotel pub as a local destination.
Recorded at the Hoteliers' Voice Stratford-Upon-Avon roundtable, the episode features Celtic Collection, Kings Court Hotel, Oracle, and HOSPA on cloud migration, tech investment priorities, and future-ready hotel operations.
Sunborn London GM Francisco Ventura cut check-in time from 8 to 1 minute by shifting registration and payments to pre-arrival, freeing staff to focus on genuine guest interactions.
A podcast episode exploring how Kenilworth Hotel used Eccobell's Belle platform, deployed via in-room QR codes in August 2025, to shift front desk workload from admin tasks to genuine hospitality.
Miramis CEO Stefano Cuoco outlines how the Swedish-Italian hospitality group integrates live entertainment, hyper-local cuisine, and a longevity wellness concept across properties in Tuscany and Stockholm.
Wilhelm Luxem, Head of Quality Commission at Swiss Deluxe Hotels, shares how luxury properties can adopt technology while preserving authentic human connection, drawing on a 50-year career.
Andrew Evans of Keystep Solutions leads a roundtable discussion in Stratford-Upon-Avon where hoteliers share protocols for keeping guests safe following a high-profile Travelodge incident.
Revinate's Dylan Cole and De L'Europe Amsterdam's Robert-Jan Woltering argue that luxury hotels risk brand erosion through cost-cutting, and should prioritize top-line revenue growth across all profit centers.
Matt Bell of Mollie's outlines how the UK motel brand blends design, technology, and service culture to prove quality and affordability can coexist at scale.
Scottish hotel GMs discuss AI adoption, digital transformation priorities, and balancing technology with human service delivery.
Cornwall's Headland Hotel showcases how rotational training and family values built 450+ years of combined staff service, transforming hospitality from fallback to profession.