A guest's extended stay exposes a pattern where housekeeping routines, booking system rigidity, and broken DND protocols silently undermine the experience ownership paid to configure.
HomeToGo's 2026 Labor Day report finds U.S. searches up 23% year over year, with rural destinations capturing 90% of searches and domestic trips rising 13.5% vs. 2025.
Terence Ronson recounts the early careers of three hotel lobby managers in Hong Kong, none of whom had traditional front office backgrounds when they started.
A detailed framework for managing hotel opening budgets, covering stabilization timelines of 36-48 months, comp set forecasting, pricing tactics, KPI tracking, and common financial mistakes to avoid.
TheLifeCo Saint Lucia anchors A'ila Developments, a $1B+ master-planned longevity village in Rodney Bay with three resorts, 500 residences, a medical district, and a 523-acre organic farm.
IHG and GCP Hospitality have signed a 14-hotel, 1,063-room conversion deal in Kyoto, one of Japan's largest such portfolio agreements, anchored by 12 Garner hotels converting over the next 12 months.
Canada's hotels posted strong July 2026 gains, with Montreal leading major markets at +23.7% RevPAR, driven by festivals including Jazz Fest and Osheaga.
Friday brought Lighthouse Direct's five-algorithm AI visitor scoring system that targets offers to website visitors by intent and spend before they bounce to an OTA, Pertlink on Shanghai's 100 AI tourist terminals built on 84,000 content entries as a destination data-layer model, and The Sales Leadership Brief on what emerging market hotel sales teaches that luxury markets don't. U.S. RevPAR posted its 18th consecutive positive week at 6.2%, the ITB Americas Conference opened, and Marriott Isla Verde completed a $38M transformation in Puerto Rico.
The author argues hospitality degree programs are failing graduates by not teaching USALI financial reporting, leaving employers to fill a skills gap that belongs in the classroom.
The inaugural ITB Americas Conference spans 2.5 days with 40+ sessions across six tracks covering AI, distribution, aviation, sustainability, and luxury travel for 5,000+ professionals from 42 countries.
The author argues hotels should use history, architecture, and storytelling to create emotional memories for child guests, building future brand loyalty grounded in nostalgia research and evolving family travel trends.
Lighthouse Direct's five-algorithm AI system scores hotel website visitors across intent, spend, destination flexibility, date flexibility, and length of stay to deliver targeted offers that protect ADR and lift conversions.
U.S. hotels posted an 18th straight week of positive year-over-year growth, with national RevPAR up 6.2% to $111.29; San Diego led Top 25 Markets with RevPAR surging 22.8%.
BWH Hotels' Aiden brand reports four recent openings across Germany, Thailand, and the US, with four more properties slated for 2026-2027 including its Canadian debut in Toronto.
Pinnacle Advisory Group projects Boston's 2027 occupancy at 78%, ADR growth of 1.6%, and RevPAR growth of ~1.8%, citing limited supply and a diverse demand base as key market supports.
Shanghai's 100 AI-powered tourist terminals, built on 84,000+ content entries and 14,000 booking links, are presented as a reference model for destinations like the Philippines to build a unified data layer first, before any interface.
Issue 38 covers H1 performance across EMEA hotels, with Istanbul and Milan as top performers, major declines in Middle East markets, rising construction costs, and a UK ground rents update.
The piece questions whether hotel marketers benefit more from broad, cross-disciplinary thinking than from deep specialisation in a single area.
A strategic framework for luxury hotel beverage directors on building bar lists by function rather than origin quota, balancing local authenticity, global benchmarks, and guest intent.
A personal memoir excerpt recounting the Wan Fu junk cruise operated by a Hong Kong hotel, offering sunset sailings from Central Pier to Cheung Chau with cocktails and snacks.