Dream Inn Santa Cruz's Director of Sales and Marketing shares how human-led reservations, pre-arrival outreach, and storytelling convert OTA visitors into direct bookers and build multi-generational guest loyalty.
The JdV by Hyatt brand, alongside Highline Hospitality Partners, is thrilled to announce the opening of The Lowline Hotel, now welcoming its first guests to Charleston's newest lifestyle destination.
The Clara Hotel has opened in Plano’s Legacy Corridor following a property-wide renovation and repositioning of the former NYLO Hotel. Owned by NewcrestImage and operating within Hilton’s Tapestry Collection, the 176-room property now features a residential-inspired design, updated guestrooms and public areas, eight specialty suites, flexible meeting facilities, a heated outdoor pool and a revitalized 4,000-square-foot courtyard.
ILHA INSPIRE 2026 will gather 900–1,000 luxury hotel executives in Orlando on Dec 15–16, with keynotes from Marriott's Tina Edmundson and Club Med's Carolyne Doyon covering investment, AI, wellness, and F&B strategy.
Reservations for Auster at Dome Mountain, the newest property from Arthur M. Blank's AMB West Montana portfolio, will officially open today, inviting travelers to plan their future stay along the Yellowstone River just 20 minutes from the North Gate of Yellowstone National Park.
HSMAI opens entries for the 2026 Adrian Awards, celebrating the competition's 70th anniversary with 34 categories and new Best-of segments; deadline is September 15, 2026.
Visa Destinations is an interesting development, but it's too early to call it a major shift in hotel distribution. Visa has huge global reach through its billions of payment cards, giving it the potential to become a significant travel booking platform.
I wrote some time back about the emergence of banking as a genuine alternative to traditional distribution and their depth of customer intelligence as compared to other business types competing for the same customer.It’s a mistake to look at this strictly through the lens of Visa's direct customer relationships or draw parallels to Amazon's travel missteps.
Visa's 4.3 billion cards in circulation miss something AMEX has: an aspirational brand cardholders actively choose because of what it says about them.That distinction matters more than scale here. Amex built travel credibility over decades with their concierge desks, Centurion Lounges, curated hotel collections...
Planters Inn, one of Charleston’s most iconic historic hotels, today announced a property-wide renovation that will reimagine the storied property for the first time in decades. Set to be completed in January 2027, the multi-phase project will encompass all guestrooms and suites, public spaces, and the acclaimed Peninsula Grill, ushering in a new era for the 182-year-old landmark.
OpenTable's 2026 Top 100 Hotel Restaurants list coincides with data showing hotel restaurant bookings by travelers up 13% YoY, plus an upgraded AI Concierge tool now live on its homepage.
Peregrine Hospitality adds two Yountville luxury properties, the 80-key Hotel Yountville and 65-key LEED Platinum Bardessono Hotel & Spa, to its U.S. management portfolio.
Omni Amelia Island Resort & Spa today announced the completion of its more than $40 million resort-wide transformation, unveiling a fully reimagined oceanfront destination that blends coastal luxury with the distinctive character of Amelia Island.
Urban Cowboy founders Lyon Porter and Jersey Banks discuss their 12-year journey across multiple locations, zero marketing spend, and plans for larger properties including a beach location and branded residences.
GBTA welcomed House passage of the SAFEGUARDS Act and One Stop Pilot Program Extension Act, which restore TSA security fee funding and reduce redundant international screening.
JD Power's 30th annual study finds North America hotel guest satisfaction up 13 points to 665/1,000, with value, F&B, and facilities leading gains across all nine segments.
Penn State research finds hospitality employees who feel overqualified are more likely to view tasks as unfair, increasing turnover intent, but respectful managers reduced these perceptions by 28%.
A Newport Hospitality Group VP of Capital Projects outlines how effective hotel capital planning goes beyond construction to protect asset value, guest experience, and long-term operational efficiency.
Today, Ka Laʻi Waikīkī Beach, LXR Hotels & Resorts, the brand’s first property in Hawaiʻi, debuts following a thoughtful $100 million reimagining, marking a new chapter for this landmark destination along the Honolulu coastline.
Kohler, Wisconsin, the acclaimed resort destination experience by Kohler Co., today announces the completion of the transformative and equestrian-forward redesign of The Carriage House, an adults-only wellness retreat with direct access to the five-star Kohler Waters Spa. Located adjacent to the renowned American Club Resort Hotel, the adults-only Carriage House introduces a refined, residential aesthetic while deepening its connection to Kohler's best-in-class wellness offerings.
Today, Alpine House unveils a new chapter following an extensive renovation and refined guest experience. Embracing the spirit of a true home away from home, Alpine House has been reborn for the culturally aware, well-traveled guest who deeply respects the region’s history and relishes the opportunity to experience Jackson at a more thoughtful pace. Erik Warner, Owner of Alpine House, commissioned Elizabeth Roberts Architects to thoughtfully reimagine the independent hotel’s design through this lens and to infuse the spaces with the character and heritage of Jackson, balancing comfort, craftsmanship, and a deep sense of place.
There is a tendency, whenever a new technology emerges, to describe it using the language of those that came before it. The automobile was initially called a horseless carriage, early cinema was dismissed as photographed theatre, and the internet was variously described as a global library, a digital encyclopedia, an electronic newspaper, or, in one now-famous 1995 Bill Gates television appearance, something that even David Letterman struggled to distinguish from a particularly sophisticated radio.