The PMS' role as the center of a hotel's technology ecosystem is coming to an end. Crucial guest data sits locked up in today's disconnected data silos, making it very difficult for hotels/brands to optimize and bank in on the 'digital guest journey'. True? If so, how could a future application/data infrastructure or migration path look like? What's your take?

Dave Berkus
Dave Berkus
Managing Partner at Wayfare Ventures LLC
Michael Schubach
Michael Schubach
Vice President of Product Management for Infor Hospitality
Ted Horner
Ted Horner
Information Technology and Services Consultant
Floor Bleeker
Floor Bleeker
Chief Technology Officer (CTO), Accor
Bryan Hammer
Bryan Hammer
Vice President IT at Belmond
Fergus Boyd
Fergus Boyd
Hospitality Consultant
Jon Davis
Jon Davis
CTO at Village Hotel Club
Robert Cole
Robert Cole
Founder of RockCheetah
David  Sjolander
David Sjolander
COO at Hotel Technology Next Generation (HTNG)
Ian Millar
Ian Millar
Manager of Institute of Business Creativity & Senior Lecturer at EHL Hospitality Business School

Hotels need to get back control of the data on their businesses and especially on their guest. the latter can be enabled by "service bus technology". Adding onto this the approach of working with SAAS platforms this starts to become possible. Yes we will still need PMS but with a more flat architecture allowing the movement of data a lot easier between systems. the days of the PMS in the center and working with interfaces are numbered.

Timo Kettern
Timo Kettern
Director Technical Field Services Openings EMEA, Hilton
Max Starkov
Max Starkov
Hospitality & Online Travel Tech Consultant
Terence Ronson
Terence Ronson
Hospitality Professional, Technology Consultant, Public Speaker and Inventor
George Roukas
George Roukas
Partner at Hudson Crossing
Gregg Hopkins
Gregg Hopkins
Founder & President of Get Hoppy Consulting
Connie Rheams
Connie Rheams
Vice President Hospitality at Beekeeper
Warren Dehan
Warren Dehan
President and Co-Owner of Maestro PMS
Wolfgang Emperger
Wolfgang Emperger
Senior VP Europe, Africa and UK & Ireland Region at Shiji
Uli Pillau
Uli Pillau
Founder and CEO of apaleo

The hospitality technology landscape today is full of legacy systems, including the PMS. These systems are closed, monolithic, difficult to use, and costly. But the industry is on the verge of a big disruption. The new generation of PMS will be based upon an API first approach, comprised of an open platform and a lean, native, mobile PMS. With this new approach, any 3rd party system can easily connect, allowing hotels and hotel groups to build completely custom tech stacks which cater to business objectives. With the API first approach, setup is fast, data is fully accessible, and all configuration, set-up, and interface fees become a thing of the past.

Mark Fancourt
Mark Fancourt
Co-Founder at TRAVHOTECH
Dai Williams
Dai Williams
Chief Growth Officer, SiteMinder
Michael Toedt
Michael Toedt
CEO and Founder, dailypoint
David Millili
David Millili
Chief Executive Officer of Angie Hospitality
Ryan King
Ryan King
Senior Vice President for the Americas, Shiji Group