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Opinion

Triptease Date Boost: Automatically focus marketing on your priority dates

Every hotelier knows the frustration of hard-to-fill dates, whether they be midweek lulls or seasonal dips. That’s why we’ve built Triptease Date Boost, our new feature that gives you more control over your priority dates and helps you fill more roo...

Genevieve Horchler
Genevieve Horchler
Product Marketing Manager
Triptease
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Revenue Management
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Travel Technology
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Advertising
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Innovation
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Genevieve Horchler
by Genevieve Horchler
2 October 2025TripteaseRevenue Management
Triptease
"In the flow" or "On the Flow" comments on work
Opinion

"In the flow" or "On the Flow" comments on work

People talk about “being in the flow” as if it’s some zen productivity state. That’s nice, but what I mean by flow is much more practical: things moving. From left to right, down the funnel, across the team. Progress happens because work doesn’t get...

Martin Soler
Martin Soler
Partner at Soler & Associates
Soler & Associates
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Human Resources
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Innovation
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Martin Soler
by Martin Soler
2 October 2025Soler & AssociatesHuman Resources
"In the flow" or "On the Flow" comments on work
Top 10 Hotel Industry Concerns
Opinion

Top 10 Hotel Industry Concerns

I spent some time researching what are the main concerns of hotel company leaders. I put the list below, but it is quite familiar: People, talent, and culture top the chart. Finding and keeping good staff has apparently never been harder.

Martin Soler
Martin Soler
Partner at Soler & Associates
Soler & Associates
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Finance
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Human Resources
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Information Technology
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Martin Soler
by Martin Soler
2 October 2025Soler & AssociatesFinance
Top 10 Hotel Industry Concerns
Opinion

2025/26 Federal Per-Diem Update: Steady Rates Ahead

The federal government per-diem rate is made up of a lodging allowance and a meals and incidental expense (M&IE) allowance. The per-diem lodging rates, which set the maximum amount a federal traveler can reimburse, are based on the average rates for...

Chelsey Leffet
Chelsey Leffet
Managing Director, Northeast Leader, HVS
HVS
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Finance & Accounting
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National & International Policy
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Chelsey Leffet
by Chelsey Leffet
2 October 2025HVSFinance & Accounting
HVS
Immigration Policy and The Hospitality Workforce
Opinion

Immigration Policy and The Hospitality Workforce

When staffing shortages hit at peak season, it’s not just guest satisfaction that suffers — room inventory shrinks, and operations strain under pressure. Across U.S. hospitality, uncertain immigration policy is now a key factor shaping workforce str...

Alice Sherman
Alice Sherman
Executive Vice President & Managing Director, Americas
HVS
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Human Resources
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Diversity
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National & International Policy
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Alice Sherman
by Alice Sherman
2 October 2025HVSHuman Resources
Immigration Policy and The Hospitality Workforce
Opinion

Forget the AI Hype. New Report Shows How Real Independent Hotels Are Using AI and What’s Actually Working

Artificial intelligence is everywhere in hospitality headlines right now. Promises of robot concierges, self-learning revenue systems, and smart room everything dominate the conversation. But while the industry debates what’s possible, a quiet shift...

Bobby Marhamat
TakeUp
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Property Technology
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Revenue Management
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Boutique & Lifestyle
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Chatbots, Robotics & AI
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Bobby Marhamat
by Bobby Marhamat
1 October 2025TakeUpProperty Technology
TakeUp
Opinion

You Don’t Have to Bet to Hit the Customer Experience Trifecta

If you go to the horse race, you can place a bet known as the trifecta. This is where you correctly predict which horses will finish first, second, and third, and in the specific order. The payout is typically big because, while it’s simple in theor...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Shep Hyken
by Shep Hyken
1 October 2025Shepard Presentations, LLC.CRM & Loyalty
Shepard Presentations, LLC.
Hotels must rethink their marketing mix: Leading industry consultants interrogate Cendyn Performance Index
Opinion

Hotels must rethink their marketing mix: Leading industry consultants interrogate Cendyn Performance Index

Operating in a crowded, consent-addled marketplace where AI is starting to bring real value, hotels can no longer ‘set and forget’ their marketing tools if they want a Find, Book and Grow strategy that works. Here, leading industry consultants from ...

Christina Leme
Christina Leme
Senior Director, Global Media, Cendyn
Cendyn™
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Sales & Marketing
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Christina Leme
by Christina Leme
1 October 2025Cendyn™Sales & Marketing
Hotels must rethink their marketing mix: Leading industry consultants interrogate Cendyn Performance Index