Charlotte Weatherall, GM of Corinthia London since July 2025, shares lessons from her first year, including the TMT programme giving staff up to £200 to create spontaneous guest moments.
Hilton and Scandic Hotels Group signed a multi-year strategic agreement to develop Hilton-branded properties across Sweden, Norway, Denmark and Finland, with a 284-room Copenhagen airport hotel slated to open in 2029.
Two hospitality social ventures, Albergo Etico and Label Gamelle, show how business models can embed social inclusion as a driver of profitability rather than a trade-off against it.
The ROMEO Collection is officially evolving into a new chapter with the announcement of its third hotel, ROMEO Massa Lubrense, debuting May 2027. Expanding a portfolio that already features a vibrant urban property in Naples and an avant-garde historic hotel in Rome, this highly anticipated destination emerges as an exclusive retreat suspended between architecture and nature. Masterfully designed by Kengo Kuma in more of the most coveted landscapes in Italy, with its spa signed by Sisley Paris and culinary program by Quattro Passi, ROMEO Massa Lubrense establishes an entirely new category of destination centered around reclaimed time, privacy and deep connection to place.
HVS weekly bulletin covers six European hotel transactions including Leonardo's acquisition of The Bristol Hotel, FLE's purchase of Holiday Inn Zurich Messe, and a Dubai family office buying Voco Lythe Hill out of administration.
Cheval Collection launches a refreshed brand identity and new booking platform, including a corporate portal and a first-of-its-kind tiered member discount structure within the GHA DISCOVERY loyalty alliance.
The hospitality industry faces persistent structural challenges, including low pay, demanding working conditions, seasonality, unsociable hours, limited career progression and poor work–life balance. Additionally, AI, labour mobility, economic pressures and employment uncertainty create new challenges that contribute to high employee turnover, increasing recruitment costs, loss of expertise, reduced operational efficiency and compromised service quality.During the “Great Uncertainty”, organisations must move beyond traditional engagement approaches, recognising that employees are more likely to care for guests when they feel cared for themselves.
Employee engagement depends on whether people feel secure, valued and respected at work. During the “Great Uncertainty”, hospitality employers need to give employees confidence that their effort will be recognised, fairly rewarded and supported.This starts with good working conditions, manageable workloads and decent salaries, particularly at the lower end of the pay scale.
The level of uncertainty in today's workplace is unprecedented. Social media promotes unrealistic lifestyles and income opportunities, causing many employees to question their current jobs and contributes to the "grass is greener" phenomenon.
Galleria Vik Milano used Canary Technologies' upsell and mobile check-in tools to generate nearly €35,000 in annual ancillary revenue while freeing staff to deliver more personalized service.
A Barcelona study of 27,360 AI travel answers found independents are 8x more likely than chains to be invisible to AI, with hotel websites supplying only 7% of what AI says about properties.
HOSPA's HOSPACE 2026 conference, set for 12 November at the Royal Lancaster London, will cover finance, technology, revenue management, ESG, and workforce topics through panels, workshops, and a Gala Awards Dinner.
Cork’s second Premier Inn hotel could soon be underway as the company behind the development gets the official go-ahead from Cork City Council to deliver the 174-room hotel.
Diversify revenue streams. A wellness asset that relies too heavily on one guest segment carries unnecessary risk. Balance hotel guests with local residents, memberships, structured programmes and other recurring income so that no single channel determines performance.
After more than three decades in spa and wellness operations, I have learned that stability comes from financial discipline, prepared teams and consistent guest care. Protect profitability. Understand treatment margins, staffing costs, equipment utilization and provider agreements.
An experienced hospitality professional argues that operational expertise must be embedded in hotel development decisions from the outset, not consulted after design, budget, and strategy are already set.
HOSPA's Revenue Management programme is profiled through Joel Graham of Goldsborough Hall, whose training led to expanded responsibilities covering sales, reservations, and revenue.
The Unlock Futures alliance, convened by The Bicester Collection with WTTC, ECPAT and the UN, has launched an Action Paper giving hotels, airlines and tour operators a practical CARE-ACT-SCALE framework to embed child protection into operations.
Milan hotels hit second-highest ADR (EUR310.04) and RevPAR (EUR261.17) on record in September 2026, driven by the Italian Grand Prix and Fashion Week, per CoStar preliminary data.
The Bristol Hotel will be rebranded as Leonardo Royal Hotel Bristol, becoming the group's second property in the city. Leonardo Hotels UK & Ireland, a leading hotel group operating 63 centrally located properties with more than 13,000 rooms, has announced the acquisition of The Bristol Hotel from The Doyle Collection. Following a rebrand to Leonardo Royal Hotel Bristol, the hotel will become the group's second property in one of the UK's most vibrant and dynamic cities.
After ten years, countless coffees, cocktails, long lunches, late nights and plenty of stories, The Hoxton, Amsterdam is unveiling a fresh new look.
The Frankfurt skyline has gained a striking new silhouette. In the growing Europaviertel, just west of the trade fair grounds and the central station, a new focal point has emerged. Developed by the Gustav Zech Stiftung and built to the designs of Cyrus Moser Architects, the 124-metre-tall Europa-Allee-Tower combines modern architecture with an intelligent mixed-use concept. Under one roof, the building houses the new headquarters of Sparda-Bank Hessen, the prestigious "Messeplatz" entrance to Messe Frankfurt, and the new Atlantic Hotel Frankfurt am Main. Spanning 20 floors, the 4-star superior hotel offers an urban retreat that seamlessly blends a metropolitan lifestyle with contemporary comfort and architectural distinction.
Numa has signed a long-term lease to operate 56 units for flexible stays at Chmielna 13A in central Warsaw, marking its first signing in Poland. The building is owned by a joint venture of Belgian real estate investor AYA Properties Fund and Polish family-owned Curtis Group.